Frequently Asked Questions
"Learn more about Student and Non-student services"

Student
Non-student

General
Red Alert Housing (also known as RAH) is a unique platform which is carefully conceptualized, elegantly developed and designed by graduate students who have a long personal history of dealing with landlords in campuses, as a tool to promote safe living conditions for students at various colleges and universities across Canada. Not only does the platform help students make wiser decisions through its collected housing experience database, but also provides a unique opportunity to landlords, property managements, and local businesses to publish their house, service and goods advertisements in student space. Red Alert Housing redefines the property-tenant relationship in a fresh and accountable way.
The platform gives students the freedom to speak frankly about their housing experience in Canada. Red Alert Housing collects housing reviews provided by students only. As a student, you will have the full access of RAH usages on free of cost. You can make your house advertisements, find sub-lease tenants and/or provide your reviews on the non-living property such as house, apartments, etc.
As a student, you will have the full access of RAH usages on free of cost. You can check our university coverages.
Any verified student user can access Red Alert Housing services. Students have full services from RAH at free of cost. Any user can easily register his/her account in few steps. Before signing up, choose your account type carefully i.e. Student type.
Red Alert Housing does not provide any personal recommendations towards landlords, advertisers or students. Users have to make their judgments based on reviews and are responsible for their decisions taken.
Red Alert Housing doesn't allow its users to review on the living matter such as the landlord or property management. Student users are authorized to provide their reviews on the services provided by the landlord or property management (i.e. non-living things). For example, A student tenant can talk about the room condition, house cleaning issues, refunds or financial issue with the advertisers.
Typically, with a student type account, user will have full access to the database which includes more details about the property as well as reviews collected by students only. On the other hand, the non-student type account is for landlords and advertisers. In non-student account type, limited services are provided such as posting advertisements, contact students etc. Only advertisements and few other information related to the property such as house address, time of post etc. are visible to everyone. Non-student user must pay certain amount of fee to post his/her house, service or goods advertisement.
If such unlikely situation happens, Red Alert Housing is allowed to take a legal action against a non-student user. In addition, the non-student user profile will be blocked in our Red Alert List forever. If possible, RAH will expose all that non-student user information in front of all other students. All users must follow RAH privacy policies and terms and conditions.

A student who is also a landlord, shall be considered as non-student and must have non-student type account.

Red Alert Housing provides its services to all those groups of users. However, RAH is not affiliated with any of them. For Red Alert Housing, it is a matter of principle to be independent from any landlords, property managements or colleges/universities. This platform is designed for student's benefits. We help students to communicate with landlords and property managements in faster and more advanced way. It is only students’ interests and that are in the focus of Red Alert Housing.
No. Red Alert Housing is dedicated towards providing its free services to the students only. A non-student user cannot have the same level access as a student user has.


Account Issues
Any user who is willing to join RAH platform has to follow the registration procedure. According to the RAH policy, you must use only your university email address to be considered as a student user. A confirmation email will be sent to your university email account. After following the registration steps, you will be able to access RAH various services.
First, check your junk mails. Since each university has different type of email filtering system, RAH may experience some verification issues. If you haven't received any account verification code from us, then you can request another one. It is very important to choose your account type correctly.
UIN stands for “Unique identification number”. After completing the registration process every RAH user receives such a number. You can see UIN in your account Settings (login is required). UIN acts as your ID in the RAH environment. For example, if you want your landlord to recommend you as a good tenant, you have to share your UIN with that landlord to obtain the recommendations. Red Alert Housing will introduce the full description of UIN shortly.
RAH accounts are valid for certain time periods only. All users will be requested to verify their RAH accounts once a year. It is a condition that users have to keep their account validation active in order to access RAH services. Users can request verification email at any time if the account status is inactive.
Once a user is in the system, then he/she can reset RAH password by clicking on profile option and then Settings option in drop-down menu bar. User can also reset his/her RAH password from the home page. Type of account selection is critical here. If a user tries to request the Student Account password in Non-student session, a failure will occur.
Normally, user’s account will be activated for approximately a year. Later, a new verification code will be sent to the user’s registered email address. In case of the failure of second verification process, user account will get temporally blocked. Users can request verification email at any time if the account status is inactive.
A student account is normally activated for a year. Then a new verification code will be sent to the user. You will have to pass another verification process. If you fail to verify your student email, the previous account will be temporally blocked. A notification email will be send to the student registered email address before the account type is changed.


Privacy Issues
At Red Alert Housing, users cannot see each other profiles until or unless a request is accepted by both landlord and tenant. It means that a landlord can start the communication with a student and vice versa only after the other party approves the request. Also, it's a choice of user whether he/she allows to publicize his/her name while providing reviews.
RAH takes its user privacy very strictly. None of the students’ information is provided to their respected institutes. User’s personal information will be used by RAH search algorithm to find user’s next house/apartment/living property search. Check our privacy page.


Housing Issues
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.
Red Alert Housing will introduce Legal framework for students shortly. That will resolve all these conflicts. Stay tuned for more updates.


Others
As RAH is expanding continuously, we would highly recommend our users to contact us regarding this issue. You can request us your university domain for RAH family or contact us directly.
RAH services include free posting of house advertisements only for students. A non-student user will have pay certain advertisement fee. Once the fee is accepted through RAH secure financial channel, a non-student user will be able to submit the advertisement. Furthermore, this advertisement will then be placed among student accounts so that students can easily choose his/her priority. Student house advertisements will be shared in between student groups only.